Track Your Order
Follow your made-to-order item from production to your doorstep.
Last updated: September 24, 2026
Finding your tracking
Because each order is printed to order, tracking becomes available once your item finishes production and is handed to the carrier. Here is how to locate it.
Check your email
A shipping confirmation with your tracking number is emailed the moment your order ships.
Open the tracking link
Click the link in that email to view live status on the carrier’s site.
Identify the carrier
Your order ships via USPS, UPS, or FedEx — the confirmation email states which one.
Follow to delivery
Status updates as the parcel moves toward your address.
When to expect updates
| Stage | Timing |
|---|---|
| Order confirmed | Right after checkout (email) |
| In production (printed to order) | 2–5 business days |
| Shipped — tracking issued | Email with tracking number |
| In transit (delivery) | 3–5 business days |
| Total estimated time | 5–10 business days from order date |
Please note: Business days are Monday – Friday, excluding public holidays. Tracking may take up to 24 hours to show its first scan after the label is created.
Common tracking questions
My tracking isn’t updating
A short pause between scans is normal while the parcel is in transit. If there are no updates for more than 5 business days, email us and we will check with the carrier.
Tracking says delivered but I don’t have it
Please check with household members and neighbours first. If it is still missing, contact us within 7 days of the estimated delivery date. We open a carrier investigation (3–5 business days) and send a replacement or full refund once resolved.
Need help tracking? Email [email protected] with your order number and we will look it up for you.